See what needs attention
Keep customer details, conversations and outstanding enquiries organised in one place.
Smart systems for service businesses
Win more work.
Spend less time
on admin.
Turn more enquiries into customers, without adding to your workload.
We connect your website, enquiries and follow-ups so nothing gets overlooked and your business runs more smoothly.
Work directly with Simon NormanFounder · 25+ years in technologyBased in Norfolk, working with businesses across the UK.
CONNECTED AROUND YOUR BUSINESS
Every enquiry.
A clear next step.
A new enquiry arrives
“Can you help with…?”
- Ready for review
Everything in one place
Customer details, requirements and what happens next.
RequirementsOwnerNext step A prompt reply
Let customers know you’re on it.
Follow up at the right time
Keep the conversation moving.
A FAMILIAR PROBLEM
You're busy serving customers.
Who's following up the enquiries?
Enquiries arrive while you're working. Quotes need chasing. Customer details get scattered across emails, messages and spreadsheets.
Growth Gearworks helps you bring it all together, so fewer opportunities slip through the cracks.
Follow up at the right time
Automatic acknowledgements, reminders and follow-ups help keep potential customers engaged.
Spend less time on administration
Connect your website, enquiry forms and everyday processes to reduce repetitive admin.
A SERVICE BUSINESS EXAMPLE
Demonstration in developmentFlying Scotsman
Removals
See what happens
after an enquiry arrives.
The planned workflow turns an enquiry into a customer record, prepares a reply and shows your team what to do next. This example uses a removals business; the approach can be adapted to other service businesses.
Explore the exampleThe website prototype is shown here. The connected system is still in development. A narrated video will follow once it is built and tested.
Flying Scotsman · website prototype
START WITH ONE PRACTICAL IMPROVEMENT
What needs to
work better?
We work with your existing tools to make enquiries easier to manage. Here are some ways we can help.
Keep enquiries together
Bring customer details into one shared record, with a named owner and a visible next action.
Organise your enquiriesFollow up quotations
Track quotes awaiting a response and set reminders that stop when the customer replies.
Improve quotation follow upReduce repetitive admin
Automate a repetitive task, with checks for missing information and alerts when something needs attention.
Explore practical automationA website when you need one.
We also build and improve websites, but you don’t need a new website to improve how you handle enquiries.
Marketing to attract new enquiries is agreed and priced separately. Explore projects & pricing
HOW PROJECTS WORK
A clear plan.
A better way to work.
Start with one practical improvement and agree what success will look like.
Assess
Discuss the problem, current tools and who needs to use the process.
Agree
Agree what we’ll deliver, who is responsible for each part and the fixed price before work begins.
Build and test
We build the system and work with you to check that it works as intended.
Hand over
Show your team how to use the system and agree any ongoing support.
MEET SIMON
Technology experience.
A business owner’s perspective.
I’m Simon, founder of Growth Gearworks. Alongside my consultancy work, I run businesses of my own, so I understand how much competes for an owner’s attention.
I’m a senior architect with more than 25 years of technology experience, working with enterprise customers. I bring that experience to handling enquiries, reducing repetitive admin and thinking through security and business continuity. I established Norman IT Consulting in 2007. I created Growth Gearworks to help smaller businesses.
You work directly with me, and I take responsibility for delivery. I bring in specialists when needed.
Let’s talk about your business ↗COMMON QUESTIONS
Before we talk.
Where should I start?
Tell us what is slowing you down: enquiries that are hard to track, unanswered quotes or repetitive admin. On the free introductory call, we’ll discuss the problem, review your existing tools and agree where to start.
Do I need a new website?
You may be able to improve your existing website or enquiry process. Clearer wording, a simpler enquiry form or better follow up could be enough.
Do I need a paid review before a project?
Start with a free 20 minute conversation. If we need to investigate before quoting, we may recommend an optional £295 Growth Snapshot: a written review and a call to discuss the findings. Otherwise, we’ll prepare a proposal.
Which tools do you use?
We recommend tools that suit your business, budget and team, starting with what you already use.
Are software and ongoing costs included?
These are separate from the project fee. Your proposal lists any domain, hosting, software and usage costs, how often they are charged and who owns and pays for each account.
Do you charge VAT?
Growth Gearworks is not VAT registered, so we do not add VAT to our prices. Other suppliers may charge VAT on their services.
Will this generate new enquiries?
Our main focus is helping you respond to existing enquiries and follow up quotes. Advertising, SEO and campaigns to attract new enquiries are agreed and priced separately.
LET’S TALK ABOUT YOUR BUSINESS
Where could your business
work better?
A free 20 minute conversation with Simon about managing enquiries, following up quotations and reducing repetitive admin.
Arrange a free call